Shipping policy
This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from TWC India Private Limited ("TWC India") through the website www.gutsy.care. TWC India manufactures and sells products under the brand Gutsy within India. The Gutsy brand is owned by The Wellbeing Collective (TWC) Ltd, a UK-based company ("TWC UK").
By placing an order on our website, you agree to the terms and conditions of this Shipping Policy.
1. Shipping Methods and Delivery Timeframes
We offer the following shipping methods within India:
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Standard Shipping: [Estimated delivery time, e.g., 3-10 business days]
Please note that these are estimated delivery timeframes and may vary depending on your location, product availability, and other factors.
2. Shipping Costs
Shipping costs are calculated based on the shipping method you select, the weight of your order, and your delivery location. You can view the shipping costs for your order before you complete your purchase.
3. Order Processing Time
We typically process orders within 1 to 3 business days of receiving them. However, processing times may vary depending on product availability and other factors.
4. Shipping Restrictions
We currently only ship within India.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email and or whatsapp with a tracking number. You can use this tracking number to track the status of your shipment.
6. Delivery Issues
If you experience any issues with the delivery of your order, please contact us at support@gutsy.care
7. Lost or Damaged Shipments
While we take precautions to ensure your order arrives safely, we are not responsible for lost or damaged shipments. If your order is lost or damaged in transit, please contact the shipping carrier to file a claim.
8. International Shipping
At this time, we do not offer international shipping.
9. Changes to this Shipping Policy
We may update this Shipping Policy from time to time. We will notify you of any material changes to this Shipping Policy by posting a notice on our website.
10. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
TWC India Private Limited 5th Floor, DLF Two Horizon Centre, DLF Phase-5, Sector-43, Golf Course Road, Gurugram, Haryana, 122002 Email: support@gutsy.care
Effective Date: This Shipping Policy is effective as of 21st January 2025
