Privacy policy

This Privacy Policy outlines how TWC India Private Limited ("TWC India") collects, uses, and discloses your personal information when you visit our website www.gutsy.care, use our mobile applications, or interact with our services. TWC India manufactures and sells products under the brand Gutsy within India. The Gutsy brand is owned by The Wellbeing Collective (TWC) Ltd, a UK-based company ("TWC UK").

TWC India is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all visitors to our website, users of our mobile applications, and customers who purchase our products or services.

1. Information We Collect

We may collect various types of personal information from you, including:

  • Contact Information: Name, email address, phone number, shipping address, and billing address.

  • Payment Information: Credit card or debit card details when making a purchase.

  • Order Information: Details about your orders, such as products purchased, quantities, and order dates.

  • Device Information: Information about your device, such as IP address, browser type, and operating system.

  • Usage Information: Information about how you interact with our website or mobile applications, such as pages visited, links clicked, and time spent on our site.

  • Social Media Information: If you choose to connect your social media accounts to our website or mobile applications, we may collect information from those accounts, such as your name, profile picture, and posts.

2. How We Collect Your Information

We collect your information in a variety of ways, including:

  • Directly from you: When you provide information to us through our website, mobile applications, or when you contact us directly.

  • Automatically: When you visit our website or use our mobile applications, we may collect information automatically using cookies, web beacons, and other tracking technologies.

  • From third parties: We may receive information about you from third parties, such as social media platforms or advertising networks.

3. How We Use Your Information

We use your personal information for a variety of purposes, including:

  • To process and fulfill your orders: We use your contact information, payment information, and order information to process and fulfill your orders.

  • To provide customer service: We use your contact information to respond to your inquiries and provide customer support.

  • To personalize your experience: We use your usage information to personalize your experience on our website and mobile applications.

  • To market our products and services: We use your contact information and social media information to market our products and services to you.

  • To comply with legal and regulatory requirements: We may use your personal information to comply with applicable laws and regulations.

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • With TWC UK: As the brand owner, TWC UK may access and use your information for purposes like global marketing, product development, and analysis. This data sharing will adhere to GDPR guidelines.

  • With our service providers: We may share your personal information with third-party service providers who help us operate our website, mobile applications, and provide our services.

  • With our affiliates: We may share your personal information with our affiliates, which are companies that are related to us by common ownership or control.

  • With advertising and marketing partners: We may share your personal information with advertising and marketing partners who help us promote our products and services.

  • To comply with legal and regulatory requirements: We may share your personal information with law enforcement agencies or other government authorities if required to do so by law.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access your personal information and request a copy of it.

  • Rectification: You have the right to request that we rectify any inaccurate or incomplete personal information.

  • Erasure: You have the right to request that we erase your personal information in certain circumstances.

  • Restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

  • Object to processing: You have the right to object to the processing of your personal information in certain circumstances.

6. How to Exercise Your Rights

To exercise any of your rights, please contact us at support@gutsy.care

7. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information

8. Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website and mobile applications. Cookies are small text files that are stored on your device when you visit a website. They help us to remember your preferences and improve your16 experience on our website.

You can manage cookies and other tracking technologies through your browser settings. However, please note that if you disable cookies, you may not be able to access certain features of our website or mobile applications.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on our website or mobile applications.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@gutsy.care

Effective Date: This Privacy Policy is effective as of 21st of January 2025.

By using our website, mobile applications, or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.